Human Resources Information Systems Officer
Job Purpose
Lead strategic implementation and optimize a global HCM platform, empowering HR functions and enhancing organizational efficiency. Leverage HRIT expertise to analyze, design, configure, and maintain modules, streamlining processes and data management. Provide expert support and guidance for a secure, compliant, and user-centric HCM environment, ensuring alignment with business objectives and meeting evolving organizational needs.
Job Description (Accountability)
Lead the end-to-end delivery of complex HCM projects, ensuring seamless adoption and maximizing business impact.
Analyze, optimize, and benchmark HR processes, aligning them with industry best practices for all functional modules.
Drive agile configuration changes, ensuring the HCM platform adapts seamlessly to evolving business requirements.
Strategically manage master data, orchestrating its smooth transition and leveraging insights for informed decision-making.
Architect a secure and governed system environment, meticulously managing permissions and safeguarding data integrity.
Innovate through process design, use case development, and testing, ensuring system robustness and reliability.
Solve complex issues adeptly, providing comprehensive solutions and driving sustained operational excellence.
Drive configuration and testing for upgrades and bug fixes, continuously optimizing system performance.
Empower end-users through comprehensive training programs, fostering proficiency and maximizing platform utilization.
Serve as the Tier 3 escalation point for the Business team, providing unparalleled expert-level support.
Impact:
Streamline HR processes, delivering significant efficiency and productivity gains.
Empower HR functions with advanced technology, enabling them to focus on strategic initiatives.
Create a secure, compliant, and user-centric HCM environment, minimizing risk and improving user experience.
Bolster operational efficiency and effectiveness within assigned business units, driving organizational success.
Education
Experience
- 7 more years of experience in HR Technology and SAP SuccessFactors
- Experience partnering with IT and/or working in IT
- Experience implementing and administering systems: specific experience with systems
Knowledge
- HR Technology
- HR IT Operating Model Design
- HR Technology Value Realization
- Robotics Process Automation
- Artificial Intelligence in HR
- HR Technology or Employee Experience Platforms Deployment
- SAP SuccessFactors
- Wide ranging experience with technical and business/functional concepts for the full life cycle of Human Capital Management
Skills
- Excellent human relations is a must.
- Advanced Communication Skills: Highlight the need for advanced communication skills to translate complex data insights into understandable business language for decision-makers.
- Proficiency in system integration and configuration
- Strong understanding of data security and privacy regulations
- Deep knowledge of HR processes and best practices
- Experience in HR transformation and change management
- Strong analytical and problem-solving skills
Key Performance Indicator
Implementation:
Time to implement HCM platform modules.
Project completion rate within budget and timeline.
User adoption rate of the HCM platform.
Number of training sessions delivered and employee satisfaction with training.
Process Optimization:
Number of processes improved and percentage improvement in efficiency.
Reduction in errors and rework.
Employee satisfaction with HR processes.
Configuration and Security:
Number of configuration changes implemented successfully.
System uptime and availability.
Mean time to resolution (MTTR) for system incidents.
Compliance with data security and privacy regulations.
Data Management:
Percentage of master data migrated successfully.
Data accuracy and completeness.
Timeliness of data reports.
Support:
Number of support tickets resolved.
Customer satisfaction with support services.
First call resolution rate.
