Responsibilities:

• Oversee daily operations of the branch to ensure a high level of service and guest satisfaction.

• Manage and lead a team of staff, including recruitment, training, scheduling, and performance evaluations.

• Develop and implement operational policies and SOP to enhance efficiency and service quality.

• Monitor financial performance (P&L, QSC, Costs), including budgeting, and forecasting.

• Address and resolve guest complaints and issues in a timely and professional manner.

• Coordinate with other branches and corporate departments to align with company standards and goals.

• Drive sales and revenue growth through effective marketing and promotional strategies.

• Ensure compliance with health, safety, and hospitality regulations and standards.

• Prepare regular reports on branch performance, including financial metrics and customer feedback.

• Foster a positive work environment and encourage team development and motivation.

Requirements:

• Proven experience in a managerial role within the restaurant, airline, F&B, or hospitality industry.

• Strong leadership and team management skills.

• Excellent customer service and communication abilities.

• Solid understanding of financial management and budgeting.

• Ability to handle multiple tasks and solve problems effectively.

• Proficiency in using hospitality management software and other relevant tools.

• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).