Job Purpose

The Catering Associate plays a vital role within CPF Global Food Solution Public Co., Ltd., contributing to the successful execution and delivery of catering services. The position is based at the Global Food Solution premises in Bangkok under the Activation & Catering division of the Domestic Trade Business unit. As a key member of the Modern Trade function group, the Catering Associate supports the operational aspects of catering projects, ensuring customer satisfaction through attention to detail, effective communication, and timely service delivery.

This role is designed for individuals who are passionate about food service, operate effectively in dynamic environments, and are eager to contribute to high standards of quality while supporting business growth. The Catering Associate is instrumental in maintaining seamless coordination between the catering team, clients, and suppliers, encouraging a collaborative approach to meet and exceed expectations.

The position provides valuable exposure to large-scale catering operations, offering opportunities for growth and development within the food service industry, and is imperative to uphold the company's commitment to excellence and customer-centric solutions.

Job Description (Accountability)

• Coordinate daily catering activities, including preparation, delivery, and setup of food and beverage services to ensure timely and efficient execution of catering events.
• Collaborate closely with clients and internal teams to understand specific requirements and preferences, providing customized service tailored to diverse events and occasions.
• Manage inventory and supplies related to catering operations, ensuring that all necessary items are available and meet quality standards.
• Uphold health and safety regulations by maintaining hygiene standards throughout food handling and service processes to ensure compliance with company policies and local regulations.
• Address client inquiries and resolve any issues promptly to maintain outstanding customer service and strengthen client relationships.
• Assist in the preparation of cost estimates, billing, and documentation associated with catering projects as required by the Activation & Catering team.
• Support promotional activities and events organized by the division, contributing to brand visibility and market engagement.
• Provide input to continuous improvement initiatives aimed at enhancing service quality and operational efficiency within the catering function.

Competencies

Education Description

The ideal candidate should possess Bachelor's degree in Hospitality, Business Administration, Marketing, Sales, or related field.

in hospitality management, culinary arts, food service, or a related field. Formal training or certification in food safety and hygiene practices is highly desirable and considered an asset.

Additional educational backgrounds related to business administration or customer service may also be advantageous, particularly for individuals aiming to advance in catering management roles.

Ongoing professional development through workshops, seminars, or courses relevant to catering and event management is encouraged, reflecting commitment to maintaining current industry knowledge and enhancing expertise.

Education (Max. 2 Major)

Experience

Candidates should have prior experience working within catering services, food preparation, food delivery, or hospitality roles, ideally in environments focusing on large-scale or corporate catering operations.

Experience in coordinating multiple tasks simultaneously, managing time efficiently during events, and working collaboratively within a team is essential to succeed in this role.

A background that includes direct interaction with clients or customers, understanding of customer service principles, and handling event logistics will further support an effective transition into this position.

Experience with inventory management, adherence to food safety protocols, and familiarity with basic administrative duties related to catering projects are valued skills.

Knowledge

• Comprehensive knowledge of food safety standards and hygiene regulations to maintain optimal catering service quality.
• Understanding of catering operations, including food preparation processes, delivery logistics, and event setup requirements.
• Familiarity with inventory control, procurement of catering supplies, and basic financial documentation relevant to event management.
• Awareness of customer service excellence principles, including effective communication techniques and problem-solving strategies in client-facing settings.
• Knowledge of workplace health and safety policies and their practical application within a catering environment.
• Insight into cultural diversity and dietary requirements to accommodate a wide range of client needs and preferences.

Skills Description

• Communication Skills: Ability to communicate clearly and sensitively with clients and team members, ensuring mutual understanding and smooth coordination.
• Organizational Skills: Strong capability to manage schedules, resources, and logistics effectively to meet deadlines and client expectations.
• Attention to Detail: Meticulous approach towards food quality, presentation, and compliance with safety standards.
• Team Collaboration: Willingness to collaborate and support colleagues in a dynamic, fast-paced environment to achieve common goals.
• Problem-Solving: Proactive attitude in identifying potential issues and implementing solutions swiftly to minimize disruptions.
• Adaptability: Flexibility to respond to changing demands and participate in diverse tasks within the catering function.
• Customer Orientation: Consistent focus on delivering excellent service with a positive and professional demeanor.

Skills (Attribute)

Key Performance Indicator

• Timeliness and accuracy of catering service delivery in accordance with client requirements and event schedules.
• Client satisfaction levels measured through feedback and repeat engagements, reflecting quality of service and responsiveness.
• Compliance with food safety standards, hygiene protocols, and internal quality assurance guidelines.
• Effective management of catering resources, including inventory accuracy and cost control within allocated budgets.
• Efficient communication and coordination with internal teams and external stakeholders to ensure seamless event execution.
• Contribution to continuous improvement activities aimed at enhancing service efficiency and customer experience.