Job Purpose

Job Purpose

The primary purpose of the Field Operation Supervisor role is to lead and manage the PC Staff to ensure excellent execution of planned activities related to food safety, operational standards, and sales performance. This includes conducting regular visits to sales areas to oversee compliance with hygiene and product quality standards. The role involves proactive identification and resolution of any issues concerning product integrity or operational deviations. In addition, preparing comprehensive reports and analysing sales data within the area of responsibility is critical to driving continuous improvement and achieving business objectives.

Job Description (Accountability)

Job Description (Accountability)

• Supervise and support the PC Staff during sales area visits, ensuring all checklist items are accurately completed and standards maintained.
• Drive sales growth for all brands under your area of responsibility by implementing effective field operations and sales strategies.
• Maintain high standards of cleanliness and product quality within the sales environment, ensuring customer satisfaction and regulatory compliance.
• Control product deterioration and manage consumable stock effectively to minimise waste and safeguard company assets.
• Monitor and manage manpower utilisation, including staffing rates and overtime, to optimise productivity and operational efficiency.
• Develop and nurture strong relationships with branch teams to create new sales opportunities and facilitate smooth communication and cooperation.
• Report operational insights and recommendations to senior management to support strategic planning and resource allocation.

Competencies

Education

Education

A minimum of a bachelor's degree in Business Administration, Food Technology, Supply Chain Management, or a related field is preferred. Candidates with strong practical experience and relevant certifications related to food safety, quality control, or sales management will also be considered. Continuous professional development is encouraged to stay attuned to industry best practices and regulatory requirements.

Education (Limitation)

Experience

Experience

The ideal candidate will have at least 2 years of proven experience working within sales and operations in the modern trade sector, specifically within department stores or retail chains. Experience in managing field teams, conducting operational audits, and driving sales performance is essential. A background in food or consumer goods industries will be advantageous and will support a deeper understanding of product lifecycle management and customer expectations.

Knowledge

Knowledge

• Strong business acumen with an ability to interpret sales data, assess operational performance, and implement corrective actions.
• Comprehensive product knowledge across the brand portfolio to effectively support sales activities and customer inquiries.
• A customer-centric mindset, understanding customer needs and delivering solutions that enhance satisfaction and loyalty.
• Proficient negotiation skills to manage relationships with internal and external stakeholders, ensuring alignment with business goals.

Skills

Skills

• Excellent service orientation with a focus on fostering positive customer interactions and delivering outstanding service experiences.
• Strong presentation and communication techniques to effectively convey information, motivate teams, and influence stakeholders at various levels.
• Proficiency in digital tools and platforms used in sales tracking, reporting, and operational management.
• Organizational and time-management skills to prioritize tasks and drive initiatives according to planned schedules.
• Problem-solving capabilities with a pragmatic approach to addressing challenges and implementing sustainable solutions.

Skills (from Role)

Key Performance Indicator

Key Performance Indicators

• Effective organization and execution of activities as per planned schedules, demonstrating reliability and operational discipline.
• Adherence to and control of budget allocated for field activities to ensure optimal resource utilisation and cost-effectiveness.
• Consistent achievement or exceeding of sales targets for assigned brands, reflecting successful operational and sales strategies.
• Maintenance of high standards in product quality and hygiene within sales areas, ensuring compliance with company and regulatory standards.
• Efficient management of manpower resources, including balanced staffing and overtime control, contributing to operational performance and cost management.