Job Description

• Conduct detailed market surveys and analyze trends to identify potential new and existing customer groups for freshwater products.
• Develop and implement strategic market expansion plans aligned with business targets and regional demands.
• Manage the full sales cycle from receiving orders to coordinating product delivery, ensuring timely and accurate fulfillment to maintain high customer satisfaction.
• Engage in proactive communication with customers, including follow-ups on payment schedules, addressing inquiries, and providing comprehensive after-sales support to strengthen client relationships.
• Offer expert advice to clients about product storage and handling to maximize product quality and customer satisfaction.
• Maintain operational efficiency by managing expenses within the distribution center and ensuring accuracy in all sales documents, including invoicing and price announcements.
• Collaborate closely with cross-functional teams such as logistics, finance, and marketing to optimize sales processes and customer service delivery.
• Leverage computer skills (at least basic level A) to utilize sales software and reporting tools effectively.
• Comply with company policies regarding travel and work schedules, including working six days per week with one designated day off, and managing logistics for travel across assigned regions.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Economics, Management, or other related fields.
• Valid driver's license and ability to drive safely and responsibly.
• Readiness to travel extensively within assigned regions for client visits and market developments.
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficiency in computer applications relevant to sales and administrative tasks.

Key Performance Indicator

Key Performance Indicators for this role include but are not limited to:

• Sales Growth: Achieving and exceeding monthly and quarterly sales targets within designated regions by developing new client accounts and maintaining existing customer relationships.
• Market Penetration: Successful expansion into new market segments and customer bases identified through market analysis.
• Customer Satisfaction: Maintaining high levels of client satisfaction as measured by feedback surveys, repeat business rates, and effective resolution of customer inquiries and issues.
• Order Fulfillment Accuracy: Ensuring all customer orders are processed accurately and delivered on time to uphold the company’s reputation for reliability.
• Payment Collection: Effectively managing the collection process, ensuring timely payments and reducing outstanding receivables.
• Cost Management: Adhering to budgetary guidelines for distribution center expenses and sales-related costs to optimize profitability.
• Compliance and Documentation: Timely and precise preparation of sales documentation, including invoices and price announcements, ensuring compliance with company standards.

Continuous improvement in these areas contributes not only to individual success but also enhances the overall performance of the Freshwater Product Sales Division, driving sustained growth within the Integrated Aquaculture Business (Thailand).