Job Purpose

The Operation Training Supervisor plays a pivotal role within CPF Global Food Solution Public Co., Ltd., focusing on enhancing operational efficiency through comprehensive training programs. This position is dedicated to developing, implementing, and overseeing training initiatives designed to elevate the skills and knowledge of our personnel in the Domestic Trade Business unit within the Modern Trade function group. Situated at our Global Food Solution headquarters in Bangkok, this role demands a proactive individual who can align training goals with organisational objectives, fostering a culture of continuous improvement and excellence.

This role is integral in ensuring that all operational staff are well-equipped to execute their duties effectively, maintaining the high standards synonymous with CPF's commitment to quality and service. You will be responsible for assessing training needs, designing tailored programs, and collaborating closely with various departments to support operational success across the division.

Job Description (Accountability)

As the Operation Training Supervisor, you will be accountable for the end-to-end management of training activities within the Training & Audit division. Key responsibilities include:

• Designing, coordinating, and delivering comprehensive training sessions tailored to operational requirements in the Modern Trade sector.
• Evaluating the effectiveness of training programs through feedback mechanisms and performance metrics, ensuring continuous enhancement.
• Collaborating with department heads to identify skill gaps and align training initiatives with business strategies.
• Maintaining training documentation and reporting on programme outcomes to senior management.
• Ensuring compliance with industry standards and internal policies during training implementation.
• Leading a team of trainers, providing guidance, support, and professional development opportunities.
• Facilitating workshops and seminars that promote best practices, operational excellence, and safety standards within the organisation.

Competencies

Education Description

The ideal candidate will possess a solid educational foundation, such as a Bachelor's degree or higher in Business Administration, Human Resources, Education, or a related field. Professional qualifications in training, instructional design, or coaching (such as ATD certification or equivalent) will be highly regarded.

Continuous learning and development are encouraged, with opportunities to engage in specialised courses to enhance training delivery and leadership capabilities. Candidates demonstrating ongoing commitment to professional growth will thrive in this position.

Education (Max. 2 Major)

Experience

We are seeking candidates with significant experience in training and development, preferably within the food service or retail sectors, with direct exposure to operational training in a modern trade environment. Prior supervisory experience managing training teams or projects is essential.

Experience in designing impactful training programs using adult learning principles, conducting needs assessments, and managing training logistics is highly valued. Exposure to audit processes and quality management systems will be advantageous.

Knowledge

Extensive knowledge in training methodologies, adult education principles, and performance management is required to excel in this role. A strong understanding of the modern trade landscape, operational workflows, and industry compliance standards will support effective training delivery.

Familiarity with learning management systems (LMS), e-learning tools, and instructional design software is beneficial. Additionally, knowledge of audit procedures and process improvement frameworks will enable the supervision of operational standards.

Skills Description

The successful candidate should demonstrate excellent interpersonal and communication skills, capable of engaging and motivating learners from diverse backgrounds. Strong organisational abilities are essential for coordinating multiple training programmes and managing competing priorities.

Key skills include:

• Leadership and team management to inspire and develop training personnel.
• Analytical skills to assess training effectiveness and operational needs.
• Proficiency in digital tools and technology to enhance training delivery.
• Problem-solving aptitude to address training-related challenges and operational improvements.
• Adaptability and resilience to thrive in a dynamic business environment.

Skills (Attribute)

Key Performance Indicator

Performance metrics for this role will be centred around the successful implementation and impact of training programs, including but not limited to:

• Training completion rates and participant feedback scores.
• Improvement in operational performance indicators post-training.
• Reduction in operational errors and compliance breaches.
• Efficiency in training logistics and resource utilisation.
• Development and retention of training team members.
• Alignment of training outcomes with organisational goals and business unit strategies.

Regular reporting and evaluation will ensure continuous alignment with CPF Global Food Solution’s standards of excellence and innovation.