Job Purpose

The primary purpose of this role is to lead the strategic implementation and continual optimisation of a global Human Capital Management (HCM) platform within CPF (Thailand) Public Co., Ltd. This position plays a pivotal role in empowering HR functions by enhancing organisational efficiency through leveraging in-depth HRIT expertise. The successful candidate will analyse, design, configure, and maintain diverse HCM modules, streamlining HR processes and improving data management. By providing expert guidance and support, this role ensures a secure, compliant, and user-centric HCM environment that is fully aligned with evolving business objectives and meets the dynamic needs of the organisation. The incumbent will act as a critical liaison between HR and IT departments, driving innovation and process improvements that contribute significantly to the overall digital transformation of the human resources function.

This role requires a proactive approach to managing complex projects, anticipating future organisational demands, and delivering scalable solutions that foster continuous improvement and operational excellence across all HR domains.

Job Description (Accountability)

Key Responsibilities:

• Lead end-to-end delivery and successful adoption of complex HCM projects across global teams, ensuring alignment with strategic business goals and maximising operational impact.
• Conduct comprehensive analysis, optimisation, and benchmarking of HR processes, ensuring they adhere to industry best practices and regulatory standards for all functional modules, including talent management, payroll, and workforce analytics.
• Drive agile and timely configuration adjustments to the HCM platform, adapting seamlessly to changing business environments while maintaining system integrity and performance.
• Strategically manage master data governance, ensuring accurate, consistent, and secure data migration, maintenance, and utilisation to enable insightful business decision-making.
• Design and maintain a robust, secure, and governed HCM system environment through meticulous permission management, risk mitigation, and data privacy compliance.
• Innovate through detailed process design, comprehensive use case development, and rigorous testing regimes to guarantee system robustness, reliability, and user satisfaction.
• Resolve complex operational and technical issues efficiently, providing end-to-end solutions that enhance system usability and organisational productivity.
• Oversee system upgrades, bug fixes, and ongoing configuration enhancements to continually optimise platform performance and stability.
• Develop and deliver tailored training programmes that empower end-users and HR teams, enhancing proficiency and driving high adoption rates of the HCM platform.
• Serve as the Tier 3 escalation point within the business, delivering expert-level support and guidance to resolve critical HCM system challenges promptly.

Impact and Outcomes:

• Significantly streamline and automate HR processes, resulting in measurable efficiency improvements and cost savings.
• Empower HR departments to focus on strategic initiatives by deploying advanced technology solutions that reduce administrative burdens.
• Create an HCM environment that is secure, compliant with all relevant policies and regulations, and prioritises optimal user experience.
• Drive higher operational efficiency and effectiveness within assigned business units, contributing to the overall success and agility of the organisation.

Education

Experience

The ideal candidate will bring over two years of specialised experience in HR technology implementation and support, particularly with SAP SuccessFactors. Experience collaborating closely with Information Technology teams is essential to ensure seamless integration and alignment of HR systems with broader IT infrastructure. Proven expertise in administering and optimising HR systems is required, with a demonstrated ability to manage the full lifecycle of HR technology projects—from initial requirements gathering through to deployment and post-go-live support.

Additionally, experience in configuring system modules, managing data migration projects, and leading change management initiatives in a dynamic organisational environment will be highly valuable. Familiarity with global HR standards and legislative requirements will further enhance the candidate's ability to deliver compliant and efficient solutions.

Knowledge

This role demands comprehensive knowledge across multiple facets of HR technology and digital transformation, including:

• Advanced understanding of HR Technology architectures, with a focus on SAP SuccessFactors platform capabilities and integrations.
• Design and optimisation of HR IT operating models that align technology solutions with strategic human capital objectives.
• Realisation of HR technology value through adopting innovative solutions like Robotics Process Automation (RPA) and Artificial Intelligence (AI) to enhance employee experience and operational efficiency.
• Deployment and management of employee experience platforms, enabling the organisation to deliver seamless, user-friendly HR services.
• In-depth awareness of data governance, security protocols, and privacy compliance standards relevant to HR data management.
• Knowledge of emerging trends and best practices within HR digitalisation and workflow automation.

Skills

To excel in this position, the candidate must possess the following skills and competencies:

• Advanced communication skills: Ability to articulate complex technical concepts clearly and effectively to non-technical stakeholders, facilitating cross-functional collaboration and decision-making.
• Excellent interpersonal skills: Strong human relations capabilities to build trust and partnerships across diverse teams and stakeholders.
• Technical proficiency: Expertise in system integration, configuration, and optimisation, ensuring seamless operation of the HCM platform.
• Data security and privacy awareness: Deep understanding of regulations and best practices to safeguard sensitive HR information.
• Comprehensive HR knowledge: Strong grasp of HR processes, practices, and strategic workforce management.
• Change management experience: Skilled in driving HR transformation initiatives and managing user adoption through effective training and support.
• Analytical and problem-solving ability: Capable of diagnosing complex system issues and developing robust, innovative solutions.
• Additional relevant skills: Decision-making, UX research and design, cyber security, data analytics and visualisation, coaching, relationship building, and UI design tailored to HR analytics and platforms.

Skills (from Role)