Job Purpose

Supervise, control, and monitor operations to ensure compliance with standards, laws, and company regulations as defined in the responsible area for Mobility, Exit Management, Time Management & Absence, and Employee Relations. The aim is to achieve effectiveness in line with goals, reduce the operational time of employees, and maximize customer satisfaction. This includes analyzing, controlling, and improving processes to maintain uniform standards, reducing steps by incorporating technology to achieve effective results in line with objectives.

Job Description (Accountability)

- Supervise, control, and oversee the establishment of work standards for the BU Support unit, set success measurement criteria (KPIs), and analyze to find in-depth and long-term solutions for the team:
  - Employee & Organization Data Management
  - Exit Management
  - Time Management
  - Leave & Absence Administration
  - Employee Relation Management
  - Social Security Office
  - Employment of People with Disabilities

- Provide support data for analysis and collaborate with HRBP of each business to find solutions.
- Ensure compliance with the standards of the Human Resources system and maintain traceable data verification.
- Develop and elevate the team to have a service mindset and comprehensive knowledge of all operational aspects.
- Creatively manage Human Resources services by actively involving modern technology to enhance operational efficiency, reduce steps, and cut costs.

Competencies

Education Description

Education (Max. 2 Major)

Experience

Knowledge

- Comprehensive knowledge and understanding of company systems and regulations
- Proficiency in labor laws and other relevant legal frameworks applicable to operations
- Expertise in providing accurate and practical operational advice
- In-depth knowledge of HR processes and practices
- Advanced problem-solving and analytical skills
- Familiarity with HR-eXp systems
- Knowledge of All Time systems
- Understanding of banking systems

Skills Description

- Consulting skills
- Problem-solving and analytical skills
- Coordination and collaboration skills
- Strong communication skills
- Proficiency in liaising with government agencies

Skills (Attribute)

Key Performance Indicator